ISO IEC 20000 2011 A Pocket Guide

ISO IEC 20000 2011   A Pocket Guide
Author : Mart Rovers
Publisher : Van Haren
Total Pages : 178
Release : 2013-02-27
ISBN 10 : 9789087537265
ISBN 13 : 9087537263
Language : EN, FR, DE, ES & NL

ISO IEC 20000 2011 A Pocket Guide Book Description:

This Pocket Guide provides a concise explanation of the nature, content and aim of ISO/IEC 20000-1: 2011 and a short summary of ISO/IEC 20000-2:2012. It brings ISO/IEC20000 Part 1 and Part 2 within reach of a vast international audience by providing the key elements of this important standard in a short, easy to read format: • it promote the awareness and the acceptability of ISO/IEC 20000 Part 1 and Part 2 as a valid standard for IT Services organizations; • it supports ISO/IEC 20000 training and certification and • it is a quick reference for practitioners to the core content of ISO/IEC 20000.


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